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VDOT Has New 24 Hour Customer Service Telephone Line

VDOT Has New 24 Hour Customer Service Telephone Line

If the thing that goes bump in the middle of the night is your car hitting a pothole as you travel on Virginia’s roadways, the Virginia Department of Transportation (VDOT) wants to know about it.
 
VDOT has established a Customer Service Center to take citizen calls and answer transportation questions 24 hours a day, seven days a week.  Citizens can dial 1-800-FOR-ROAD (1-800-367-7623) from anywhere in the state to report road hazards, ask transportation questions, or get information related to Virginia’s roads. Virginians should continue to dial 511 to get information about traffic and road conditions. This up to the minute traffic information is also available online at www.511virginia.org.
   
The VDOT Customer Service Center is located in Salem with a satellite office in Northern Virginia.  The center is staffed by 25 employees and handles up to 1,000 calls a day.  On average, each call is answered in approximately 28 seconds.

Review the VDOT Press Release here.

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