Frequently Asked Questions

As part of our commitment to ensuring adherence to Title VI and other nondiscrimination authorities, the HRPDC/HRTPO follows a detailed Discrimination Complaint Procedure.

Within 10 Days

Title VI Coordinator shall:

1. Acknowledge receipt of the allegation in writing
2. Inform the complainant of action taken or proposed action to process the allegation
3. Advise the respondent of their rights under Title VI and related statutes, and
4. Advise the complainant of other avenues of redress available.

A letter will be sent to the appropriate state and federal transportation organizations. This letter will list the parties' names, the complaint's basis, and the assigned investigator.

If the Complaint Is Against the HRPDC / HRTPO

If the complaint is against the HRPDC/HRTPO, a state or federal transportation department investigator will prepare a final investigative report and send it to the complainant, the respondent (HRPDC/HRTPO person listed), the HRPDC/HRTPO Title VI Coordinator, and the appropriate federal agency.

Note: If a complaint is routed to and managed by a state or federal agency, the timeframe for processing the complaint may differ from the one described here.

Within 60 Days

The Title VI Coordinator:

1. Will conduct and complete an investigation of the allegation(s), and based on the information obtained,
2. Will render a recommendation for action in a report of findings to the Executive Director of the recipient of federal assistance.

Note: The complaint should be resolved by informal means whenever possible. Such informal attempts and their results will be summarized in the report of findings.

Within 90 Days

The Title VI Coordinator will notify the complainant in writing of the final decision reached, including the proposed disposition of the matter.

If the Complainant Is Dissatisfied with the Decision

The Title VI Coordinator will notify the complainant of their appeal rights with the state and federal transportation organizations, along with the correspondence on the final decision.

Who Else Is Notified of the Final Decision

The Title VI Coordinator will also provide the appropriate state transportation department with a copy of the determination and report findings.

What Happens if the Decision Is Turned over to a State or Federal Organization for Further Investigation

In this case, the Title VI Coordinator will monitor the investigation and notify the complainant of updates, in accordance with applicable regulations and policies and procedures of state transportation departments. At any time during the investigation, the complainant will be able to communicate with the Title VI coordinator.